For your convenience, answers to frequently asked questions (FAQs) about NEJM Evidence can be found below. If, after reviewing the FAQs, your issue or question remains unresolved, please feel free to contact Customer Service.
From any page, click on the sign-in link in the upper right corner of your screen; then click on the “Forgot your password?” link in the sign-in box that appears. An email will be sent to the email address associated with your account with instructions for resetting your password.
Contact Customer Service. We will be happy to help you retrieve your account information.
Stay connected to what’s important in clinical decision-making and clinical trial design with a free NEJM Evidence account, which allows you to save articles, keywords, and search results as well as to sign up for email alerts featuring the latest published content and information about updates, services, and special offers.
Personal account holders of NEJM Group publications – NEJM Evidence, NEJM, and NEJM Catalyst – now have a unified My Account login experience to manage profile information. With one username and password, you have a single sign-on to all three websites.
For customer questions, contact Customer Service.
NEJM Evidence is committed to being a valuable and accessible resource for all users. We strive to follow federal standards for technology accessibility for people with disabilities (Section 508) and the Web Content Accessibility Guidelines (WCAG) 2.0. recommended by the World Wide Web Consortium (W3C).
We will continue to investigate how to follow best practices and strive to provide a website in compliance with the latest accessibility guidelines and standards.
NEJM Evidence emails adhere to design standards that are supported across most email applications and browsers, but some email applications may not render emails correctly. You can use the link “View this email in a web browser” to see the correctly formatted page.
You can opt in or out of emails and manage all email preferences by going to the Email & Alerts section of My Account on NEJM Evidence.
If you are not receiving expected email alerts, you should check your settings under My Account and any junk or spam mail folders. Be sure to add [email protected] and [email protected] and/or the @ev.nejm.org domain to your spam filter white list. If you continue to experience problems, contact Customer Service.
NEJM Evidence is unable to suspend email alerts. If you unsubscribe for a vacation or other reason, you will need to opt back in to resume receiving the alerts.
Subscription rates are based on the geographic location of the subscriber and the professional category of the person or institution receiving the subscription. NEJM Evidence accepts MasterCard, Visa, Discover, American Express, and PayPal for subscription payments, in addition to checks. You may also choose to be billed.
Subscription payments should be mailed to NEJM Group, Waltham, MA 02454-9150, USA; customers in Europe can mail payments to NEJM Group, E.M.D.GmbH, Birkenstr. 67 10559 Berlin, Germany.
Your customer number would have been sent via email when you subscribed. You can check your account status and information under My Account at NEJM Evidence. Renewal notices are sent several months in advance of your subscription expiration date and reminders also appear online. If you require assistance, please contact Customer Service.
A paid personal subscription gives you complete access to NEJM Evidence content. Simply sign in with your username and password.
Yes, contact Customer Service.
Sign in to My Account at NEJM Evidence to request a receipt via the subscription details box.
Material published in NEJM Evidence (ISSN: 2766-5526) is protected by copyright. All rights are reserved under United States and international copyright and other laws and conventions.
To learn more and obtain permission to copy, reproduce, or republish any NEJM Evidence content, see NEJM Evidence Permissions.
For more information about permissions granted to authors, please visit the Author Center.
The Author Center provides more information on author services and how to publish your manuscript with NEJM Evidence. Visit the Author Center Frequently Asked Questions for answers to commonly asked questions.
NEJM Evidence institutional remote access automatically pairs accounts, rather than devices. To gain remote access to your institution’s subscription rights, sign in to or create your free NEJM Evidence account using any device—phone, tablet, laptop, desktop—while simultaneously logged in to your institution’s IP range to have your institution’s access rights automatically paired to your NEJM Evidence account.
Other remote-access options may be available for your institution, such as OpenAthens/Shibboleth. Learn more or contact your site license administrator for more information.
You must be logged in to your institutional network to pair your institution’s NEJM Evidence access rights to your NEJM Evidence account. If you can access your IP network by remote means, like VPN, then you do not have to be physically on campus.
The NEJM Evidence institutional remote-access feature is device agnostic. Any device can be used to initiate institutional remote access, and once activated, you can use any device to access NEJM Evidence, as long as you are signed in to your NEJM Evidence account.
Access to your institution’s NEJM Evidence subscription holdings persist for a period of 180 days. Access is automatically reauthenticated and extended another 180-day period every time you simultaneously sign in to your NEJM Evidence account while within your institution’s network.
Yes, there is a limit of three active concurrent remote access sessions. When the limit is reached, you will need to sign out of your NEJM Evidence account on one of the devices or browsers being used or simply wait 30 minutes until a session has ended.
For institutional remote access to work, your institution must have an institutional subscription to NEJM Evidence. Please contact your librarian to inquire about subscribing to NEJM Evidence.
You can monitor your affiliated institutions and expiration dates from the ‘Remote Access’ section on My Account.
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