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For your convenience, answers to frequently asked questions (FAQs) about NEJM Evidence can be found below. If, after reviewing the FAQs, your issue or question remains unresolved, please feel free to contact Customer Service.

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Account Information

From any page, click on the sign-in link in the upper right corner of your screen; then click on the “Forgot your password?” link in the sign-in box that appears. An email will be sent to the email address associated with your account with instructions for resetting your password.

Free NEJM Evidence Account

Stay connected to what’s important in clinical decision-making and clinical trial design with a free NEJM Evidence account, which allows you to save articles, keywords, and search results as well as to sign up for email alerts featuring the latest published content and information about updates, services, and special offers.

Personal account holders of NEJM Group publications – NEJM Evidence, NEJM, and NEJM Catalyst – now have a unified My Account login experience to manage profile information. With one username and password, you have a single sign-on to all three websites.


NEJM Evidence is committed to being a valuable and accessible resource for all users. We strive to follow federal standards for technology accessibility for people with disabilities (Section 508) and the Web Content Accessibility Guidelines (WCAG) 2.0. recommended by the World Wide Web Consortium (W3C).

We will continue to investigate how to follow best practices and strive to provide a website in compliance with the latest accessibility guidelines and standards.

Technical Issues and Requirements

Contact Customer Service to report technical problems. If possible, be prepared to provide the following information:
  • URL you are accessing
  • Browser and operating system you are using
  • Specific error message you are seeing

NEJM Evidence uses cookies to collect information and help personalize your online experience. Cookies are small files stored on your computer that are used to recognize you and your access privileges and preferences. Cookies allow you to store your username and password, so you don't have to log in each time you visit.

NEJM Evidence stores and protects minimal personally identifying information in cookies and does not store complete records or credit card numbers in cookies. Most Web browsers automatically accept cookies. Most browsers can be configured to prevent this, but you may not be able to access some parts of NEJM Evidence without cookies. Please view the NEJM Group privacy policy for more details.

Email Alerts

NEJM Evidence emails adhere to design standards that are supported across most email applications and browsers, but some email applications may not render emails correctly. You can use the link “View this email in a web browser” to see the correctly formatted page.

You can opt in or out of emails and manage all email preferences by going to the Email & Alerts section of My Account on NEJM Evidence.

If you are not receiving expected email alerts, you should check your settings under My Account and any junk or spam mail folders. Be sure to add [email protected] and [email protected] and/or the domain to your spam filter white list. If you continue to experience problems, contact Customer Service.

NEJM Evidence is unable to suspend email alerts. If you unsubscribe for a vacation or other reason, you will need to opt back in to resume receiving the alerts.

Personal Subscriptions

Go to My Account at NEJM Evidence to renew or pay your bill. If you prefer, contact Customer Service.

Subscription rates are based on the geographic location of the subscriber and the professional category of the person or institution receiving the subscription. NEJM Evidence accepts MasterCard, Visa, Discover, American Express, and PayPal for subscription payments, in addition to checks. You may also choose to be billed.

Subscription payments should be mailed to NEJM Group, Waltham, MA 02454-9150, USA; customers in Europe can mail payments to NEJM Group, E.M.D.GmbH, Birkenstr. 67 10559 Berlin, Germany.

Your customer number would have been sent via email when you subscribed. You can check your account status and information under My Account at NEJM Evidence. Renewal notices are sent several months in advance of your subscription expiration date and reminders also appear online. If you require assistance, please contact Customer Service.

A paid personal subscription gives you complete access to NEJM Evidence content. Simply sign in with your username and password.

Visit My Account on NEJM Evidence to manage your personal account such as email address, password, mailing address, and other personal information. You may also renew your subscription and pay your bill online. If you wish to cancel a subscription, please contact Customer Service.

Sign in to My Account at NEJM Evidence to request a receipt via the subscription details box.

CME Programs

No, NEJM Evidence does not offer CME programs at this time. Please explore other CME offers from NEJM Group:

Reprints and Permissions

NEJM Evidence reprints are offered in paper or electronic formats with a minimum order of 100 copies. For additional information, see NEJM Evidence Reprints or contact the NEJM Group Reprints Department at [email protected].

Material published in NEJM Evidence (ISSN: 2766-5526) is protected by copyright. All rights are reserved under United States and international copyright and other laws and conventions.

To learn more and obtain permission to copy, reproduce, or republish any NEJM Evidence content, see NEJM Evidence Permissions.

For more information about permissions granted to authors, please visit the Author Center.

For Authors

The Author Center provides more information on author services and how to publish your manuscript with NEJM Evidence. Visit the Author Center Frequently Asked Questions for answers to commonly asked questions.

For Institutional Customers

Site License Administrators and Librarians

In the unlikely event of a data infrastructure loss, natural disaster, or other catastrophic scenario, NEJM Evidence has entrusted Portico to preserve access and continuity of all our published content. We maintain current and archival content on separate Literatum and Ovid platforms to further guarantee access in the event of unforeseen outages.

Remote Access for Institutional Users

NEJM Evidence institutional remote access automatically pairs accounts, rather than devices. To gain remote access to your institution’s subscription rights, sign in to or create your free NEJM Evidence account using any device—phone, tablet, laptop, desktop—while simultaneously logged in to your institution’s IP range to have your institution’s access rights automatically paired to your NEJM Evidence account.

Other remote-access options may be available for your institution, such as OpenAthens/Shibboleth. Learn more or contact your site license administrator for more information.

You must be logged in to your institutional network to pair your institution’s NEJM Evidence access rights to your NEJM Evidence account. If you can access your IP network by remote means, like VPN, then you do not have to be physically on campus.

The NEJM Evidence institutional remote-access feature is device agnostic. Any device can be used to initiate institutional remote access, and once activated, you can use any device to access NEJM Evidence, as long as you are signed in to your NEJM Evidence account.

Access to your institution’s NEJM Evidence subscription holdings persist for a period of 180 days. Access is automatically reauthenticated and extended another 180-day period every time you simultaneously sign in to your NEJM Evidence account while within your institution’s network.

Yes, there is a limit of three active concurrent remote access sessions. When the limit is reached, you will need to sign out of your NEJM Evidence account on one of the devices or browsers being used or simply wait 30 minutes until a session has ended.

You can monitor your affiliated institutions and expiration dates from the ‘Remote Access’ section on My Account.

Customer Service

Online: Contact Us

Available Monday-Friday, 8 a.m.-4 p.m. Eastern Time
Toll-free inside the U.S. & Canada: 1-800-THE-NEJM (1-800-843-6356)
Outside the U.S. & Canada: +1-781-434-7888
Secure fax: +1-781-893-0413

An essential resource for clinical evidence, trial design, and clinical decision-making.